At Clear Med Pharma, we strive to provide our customers with the highest quality products and customer service. If for any reason you are not completely satisfied with your purchase, we are here to help. This Refund Policy outlines the conditions under which refunds may be issued.
1. ALL SALES ARE FINAL
To be eligible for a refund, the following conditions must be met:
- All products in vials are non-refundable
- Return Window: You must request a refund within 14 days of the purchase date.
- Condition of Products: The product must be approved for return and returned in its original, unopened packaging. Opened or used products are not eligible for a refund unless the product is defective.
2. Defective or Damaged Products
If you receive a defective or damaged product, please contact us immediately at support@clearmedpharma.com with your order number and details about the product condition. We will arrange for a replacement or issue a full refund, including shipping costs, once the defective or damaged item is returned to us.
3. How to Request a Refund
To request a refund, please follow these steps:
- Contact Us: Email us at support@clearmedpharma.com or call us at 844-612-5327 within 14 days of your purchase. Please provide your order number and reason for the refund request.
- Return the Product: If your refund request is approved, we will provide you with instructions on how to return the product to us. You are responsible for the shipping costs to return the item unless the product is defective or damaged.
- Inspection and Refund: Once we receive the returned product, we will inspect it to ensure it meets the conditions for a refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 5-7 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us at support@clearmedpharma.com for instructions.
5. Shipping Costs
Shipping costs are non-refundable unless the product is defective or damaged. If you receive a refund, the cost of return shipping will be deducted from your refund unless otherwise agreed.
6. Changes to This Refund Policy
We reserve the right to update or modify this Refund Policy at any time. Changes will take effect immediately upon their posting on our website. You are encouraged to review this policy periodically to stay informed of any updates.